Why is it Illegal to disable the phone in your home, yet the phone company can...

[FEMMALABUSH]

...leave you w/o a phone for days? We have had no phone for 6 days now and the phone company tells us to CALL their repair service to fix, how do you call when you have no phone, hummmm?
So If I am choking and need to call 911, what do i do, I have to call 611 first but cant call anyone period as I have no phone, now if my husband was the one choking me he would be in trouble if he caused us to have no phone but since its the phone company that casued this and will not repair it in a timely manner, why is it not illegal?
plus they have us jumping threw hoops to fix and we PAY for the darn phone line wiring coverage.
they came out yesterday but that was to fix a neighbors phone that went out the day before, and not ours (6 days, 6 DAYS! NO 7 DAYS!!)
Does this make sence?
It would if you lived under my roof, trust me!
Because everything and nothing makes sence when you dine on lead paint chips everyday.
thanks!

[foxhound]

First of all with most companies (but not all) you can lodge complaints or email a tech, request service and such online. Most companies assume that at least one person in the house has a cell. But that is ridiculous as for many this means burning minutes.

7 days regardless is just wrong. First of all in every instance that you speak w. someone write down date, time, names, case number and what was said. Write down what you can remember up to this point. It will help later.

I am sure you have tried everything. Try again but sometimes calling and asking immediatly for a senior manager works, skipping the call center person. If this does not work call and say you wish to cancel....... immediatly you will get a response. Theres more but it is answers.

I kept a record. At first swipe they offered to not charge me for my week and a half of no service. But when I asked for a "senior resolution" person and explained I had records of who I spoke to they decided not to charge me for 2 MONTHS. Bottom line is at te very least don't be charged for at least the week.